Frequently Asked Questions
Answers to Frequently Asked Questions to Our Chalet
What will the weather be like when we visit? Will it be snowing? Will it rain? Do I need sunscreen?
The weather in Adelboden is quite variable and it is very hard to predict what the weather will be like on any particular day. Snow is likely between late November and early April.
You can find average temperatures for each month here.
The weather can change rapidly and vary greatly between valley and mountain altitudes. We recommend guests bring plenty of layers, a full set of waterproofs, sunscreen, hat, and sunglasses whatever time of year you visit.
How do I get to Our Chalet?
We encourage guests to travel to Our Chalet via public transport. We have limited car parking available on site for those who choose to drive. For full details of how to get here see the Travelling to Our Chalet page.
Please note coaches are not able to drive all the way to Our Chalet. In summer most coach drivers can drop groups off at the bottom of Hohliebeweg. From there it is a 5-10 minute uphill walk to Our Chalet. In winter coaches need to drop passengers off at the bottom of Bonderlenstrasse, from where it is a 20-30 min uphill walk to Our Chalet.
For guests arriving by public transport or coach Our Chalet is able to offer luggage transfer during office hours, this must be booked at least 48 hours in advance and costs CHF5 return per person. Please note this transport is for luggage only.
I am not able to walk up the hill, do you offer transport for guests?
Unfortunately, Our Chalet is not usually able to offer transport for guests, with the exception of ski shuttles in the winter. In exceptional circumstances it may be possible for one or two people to travel in the van with the luggage. Please e-mail firstname.lastname@example.org to find out if this is possible with your arrival.
Taxis from Oey bus stop to Our Chalet can be booked through AFA, who also run the local bus service. Prices and contact details for booking can be found here.
Is Our Chalet wheelchair accessible?
Our Chalet is partially wheelchair accessible, we recommend guests with reduced mobility contact us via e-mail to discuss their needs prior to making a booking.
As a general overview, our newer accommodation building, Spycher House, has accommodation suitable for some wheelchair users. This building has a platform lift suitable for transporting manual wheelchairs. The lift also has a seat for wheelchair users who can transfer. Mobility scooters and powered (electric) wheelchairs cannot be transported on the platform lift. A shower with a shower seat and no-step access (not roll in) is located on the main accommodation floor of Spycher House. A bathroom with roll-in shower is located on the ground floor of Main Chalet.
Main Chalet is an old building, opened in 1932, and the accommodation floors of this building are not wheelchair accessible. The ground floor, including laundry room, and first floor, including dining hall, are accessible to manual wheelchair users but with some tight corners/doorways. Dining hall access is via a steep, narrow path outside. Some wheelchair users may need assistance to push up this path.
What is there to do in the local area? Does Our Chalet offer discounts on local activities? Can Our Chalet book activities for my group?
There is lots to do in Adelboden and the surrounding area, including skiing and hiking using an extensive cable car/gondola system. Information about activities for all seasons can be found on the Adelboden Tourism website here.
Adelboden is 1-1.5 hours by public transport from Kandersteg, Spiez, Thun, Interlaken, and Bern. Information on things to do in these towns and the surrounding Bernese Oberland area can be found here.
All guests staying at Our Chalet have the option to receive an Adelboden guest card, which entitles the holder to free bus travel within the village and reduced prices for some local activities. Full details can be found here. Please note a cash deposit of CHF 5 per card is required, lost cards incur a cost of CHF 20.
Our Chalet is not able to book activities for guests, except for those activities offered as part of an event package (e.g. Swiss Challenge, ski packages, Half Term Break, etc.).
Is there a shop? What currency do you accept? Do you accept credit cards?
Our Chalet has a small shop selling souvenirs, postcards, stamps, and snacks. The shop is usually open from 08:00-09:30 and 16:00-18:00 (winter) or 16:30-18:30 (summer). Opening hours may vary and are posted on the shop window.
We are able to accept cash in Swiss Francs only, we cannot accept Euros or any other currency. We accept all major credit and debit cards with an admin fee of 3.5% per transaction.
Can we buy groceries/toiletries at Our Chalet?
The Our Chalet shop sells a small range of snacks including soft drinks, chocolate, ice cream, crisps/chips, and fruit. The shop does not sell toiletries.
Groups using the campsite or Squirrel House can order groceries using the Coop@Home service. With prior notice Our Chalet staff can accept a delivery and store it until the group's arrival.
The nearest grocery store/supermarket is Coop in Adelboden, a 45-60 min walk from Our Chalet. There is a small bakery/convenience store next to Oey bus stop, a 20-30 min walk from Our Chalet. Please note that most shops in Adelboden, including Coop, are closed on Sundays.
Is there a safe place to store valuables at Our Chalet?
Lockers are available to store valuables such as passports, laptops, and money. A cash deposit of CHF 10 is required for each locker key. The deposit is returned when the locker key is returned to reception.
Do you cater to special diets/allergies?
Our Chalet’s kitchen facilities are operated by volunteer staff and all dietary requirements are catered for to the best of the Centre’s ability. We cannot guarantee food to be 100% free of any specific allergen. Guests with food allergies eat Our Chalet meals at their own risk.
Guests must notify Our Chalet of all dietary requirements at least two weeks in advance of their visit, or at the time of booking meals, whichever is earliest. Notification later than this may mean Our Chalet is not able to cater for the required special diet. In some cases special diet meals may be offered only at an additional cost. Guests with severe and/or contact allergies must note this on their Passenger Manifest and be aware that we cannot guarantee that other guests will not bring allergens on to the Our Chalet site.
Our Chalet is located in rural Switzerland and is not able to source as many special diet options as would be available in other countries and/or larger cities. This particularly applies to snack foods. We recommend guests who follow a special diet, including gluten-free, nut-free, and dairy-free, bring some snacks with them to supplement what Our Chalet is able to offer.
Are ticks present at Our Chalet/in the surrounding area? Should we get vaccinated against ticborne encepahlitis?
Ticks are present across most of Switzerland, including in the Adelboden area where Our Chalet is located. Ticks in Switzerland can carry two diseases; ticborne encepahlitis and Lyme disease. While the risk of visitors contracting one of these diseases is low, Our Chalet recommends all guests, including day tour visitors, take appropriate care to reduce the risk of tick bites and infection.
Information on how to prevent tick bites and how to reduce the risk of infection if you are bitten can be found here.
Our Chalet is not able to provide medical advice, therefore we cannot tell guests whether or not to get vaccinated against ticborne encephalitis.
We recommend guests consult with their own doctor for advice on whether or not the vaccine is necessary and suitable for them. The following information can be used to aid in making a decision as to whether or not to get vaccinated:
- Programme hikes stay on trails, however the trails may cross through areas with long grass very close to the trail edge and/or through forested areas.
- Irrelevant of whether or not a guest has been vaccinated against ticborne encephalitis Our Chalet recommends taking preventative measures against tick bites and checking carefully for tick bites at the end of each day.
- Lyme disease is also carried by ticks in Switzerland and there is no vaccination available against this disease, therefore good prevention practice is important for all visitors.
- Insect repellents which are effective against ticks are available and guests may also wish to consider using these. Repellents are not sold on-site at Our Chalet.
- Detailed information on ticborne encephalitis in Switzerland is available here (in German)
Do you have WiFi?
WiFi is available in our common areas. To use the WiFi you will need to purchase a login code from our shop. Codes are available for 1 hour (CHF 1), 3 hours (CHF 2.50) and 24 hours (CHF 6). Each code will work on one device (e.g. phone, tablet, laptop) only. Please note codes are only available to purchase during shop opening hours.
One leader per group will receive one free code that will work on one device for the duration of the group’s stay.
What should I bring?
The kit list asks for lunch box, can you provide details? Is it really necessary?
A lunch box is a reusable, often plastic, box in which you can keep your lunch without the need for single-use bags. In the USA some call the smaller versions sandwich keepers. Click here to see an example. A small lunch bag is also suitable, whichever version you bring it should be compact enough to fit in your backpack with everything else you need for hiking/day trips.
At Our Chalet we do not provide sandwich bags/Ziploc bags for packed lunches, you will need to bring your own container for your packed lunch. A lunch box/bag may be available to purchase from our shop but we cannot guarantee to have these in stock at all times.
What are indoor shoes? Why do we need these?
Indoor shoes are any clean shoes you can wear inside our buildings. Slippers, trainers/sneakers, and Crocs/clogs are all suitable indoor shoes. We ask guests to change into indoor shoes before entering our buildings to help us keep the floors clean and dry. For safety reasons we recommend that guests wear indoor shoes rather than walking around in socks or bare feet.
Hiking boots, ski boots, snow boots and other wet/muddy footwear can be left in our boot rooms or ski cellar.
Why does the kit list say no jeans for hiking?
Jeans retain moisture instead of wicking it away, therefore once jeans get wet, it takes a long time to dry. This moisture on your skin draws away body heat leaving you not only cold and miserable, but more susceptible to hypothermia and chafing. It's better not to risk ruining your holiday by wearing the wrong clothing!
Do you have laundry facilities? How much do these cost?
We have two washing machines (washers) and two dryers available for guests to use. The cost is CHF 3 per cycle in the washing machine and CHF 3 per 90 mins in the dryer. Laundry detergent is available and included in this cost. We also have a small area available to line dry clothing.
Can we visit for the day? What activities do you offer for day visitors?
We welcome day visitors for guided tours, pinning ceremonies, and self-guided tours. Details can be found here. Please note we are not open to day visitors every day and we are only able to accept a limited number of visitors per guided tour, please contact us at email@example.com to book your visit up to six months in advance.
Unfortunately, we are not able to offer any other programme activities for day visitors.
How many adults can our group have on a Swiss Challenge event? Why is there a limit on the number of adults per group?
As a WAGGGS World Centre Our Chalet places girls and young women at the centre of all our work. Our programme aims to enable girls and young women to develop their fullest potential as responsible citizens of the world.
In line with this mission Our Chalet works to ensure as many girls and young women as possible are able to take part in the event programmes offered. To facilitate this Our Chalet uses an adult:youth ratio to keep as many Swiss Challenge event places as possible open to youth participants, while also making sure groups are able to be accompanied by the correct number of adult leaders to keep all participants appropriately supervised and safe.
The ratio is two adults (aged 18+) for each eight youth participants (age 12-18). Those aged 18 years may book on to the event as a youth participant if they are a youth participant in their organisation. If an 18 year old is a leader in their organisation they must book on to the event as an adult.
Exceptions to this ratio can be made if extra adults are needed:
- to provide support, supervision, or care for a youth participant with a disability or medical condition which means the participant requires 1:1 support; or
- to meet the international travel requirements of the group's Member Organisation.
Evidence of the need for additional adults to fulfill these criteria may be requested at the time of booking.
One extra adult may also be permitted for groups camping outdoors who require an extra leader to attend in the role of caterer for their group.
Adults above the 2:8 ratio not needed to fulfill these criteria may book on to the event at a later date and subject to an additional fee, provided there is availability. Full details of the adult:youth ratio and how to book additional adults can be obtained by contacting our Guest Services Team by e-mail.
How do I pay my deposit?
Details of how to make a payment can be found on the second page of your booking contract. To pay by credit or debit card please call us on +41 336 731 226 during office hours (8am-6pm GMT +1) with your credit card details. Please note there is a 3.5% admin fee per transaction.