Answers to your frequently asked questions
FAQ for COVID-19 pandemic
We are sad to announce that, along with the other WAGGGS managed World Centres, Our Cabaña will be closing, initially for the next two months. We have taken this decision to keep our staff, volunteers, and guests safe during the COVID-19 pandemic. Currently, we do not have a date to re-open, but we hope this will be in time for our Summer season.
Please read the FAQs below before contacting us. As you can imagine our small staff team is very busy working hard to rearrange bookings for the coming weeks and months. We are prioritising answering e-mails from those with existing bookings for Spring 2020. If you need to contact us please do so via e-mail, not by phone or Facebook messenger.
Please be aware that advice may change as the situation develops and we will update this page as necessary.
I have a booking to visit Our Cabaña between now and the end of May 2020. What happens to my booking?
Please contact us by emailing email@example.com including your name and booking number. Our staff will work to help you re-book for another time and no fees will be charged to re-book. Note that if you wish to book for a different event there may be a difference in the cost of the event. If you do not yet know when you would like to re-book for you can be issued a credit that can be used to rebook when you are ready. In either case, you may rebook on any event, or for an independent visit, taking place before the end of 2021.
We are working hard to get our full range of events for Spring 2021 up on the website as soon as possible.
Please do not phone or contact us via Facebook messenger. You will get the fastest response by email as we are prioritising those contacting us about Spring 2020 bookings.
I have a booking for Summer 2020 and am worried I will not be able to travel. Can I get a refund? Can I rebook?
At the moment we are planning to be open for the Summer 2020 season. We would encourage those with Summer 2020 bookings to hold off on contacting us for now as the situation is constantly changing.
If you are certain you will not be able to travel in Summer 2020 please contact us by emailing firstname.lastname@example.org including your name and booking number. Please do not phone or contact us via Facebook messager, you will get the fastest response by email, but please note we are prioritising responding to those with Spring 2020 bookings.
If you are sure you will not be able to travel our staff will work to help you re-book for another time and no fees will be charged to re-book. Note that if you wish to book for a different event there may be a difference in the cost of the event. Please look at our Summer 2021 events. Be aware that we are already fully booked for many Summer 2021 events, therefore while we will do our best to book you on to a Summer 2021 event the choice of dates may be limited. We cannot provisionally rebook groups who are not yet sure whether or not they will be able to travel in Summer 2020.
If you do not yet know when you would like to re-book for you can be issued a credit that can be used to rebook when you are ready. In either case, you may rebook on any event, or for an independent visit, taking place before the end of 2021.
In line with our booking terms and conditions, we are not able to offer refunds for bookings where the event is currently still planned to take place. We understand these are exceptional circumstances, however, in order to secure the future of Our Cabaña and its ability to continue to offer programme to Guides and Scouts from across the World we need to continue to stick to our refund policy. We encourage those who need to cancel their booking to make a claim through their travel insurance and we are happy to provide any paperwork necessary for making these claims.
Are you able to relax the age restrictions on your events so we can rebook to a different event?
In general, we are not able to change the age restrictions on our events as these are in place for a number of reasons, including safety. However, where a participant will now be one year too old for an event we are able to accept these participants on re-bookings.
The age to participate in an international event here at Our Cabaña is 13 years old (accompanied by their leaders) and under 13 years old can participate accompanied by their tutors.
I have a confirmed volunteer placement at Our Cabaña in Summer 2020. What will happen?
This is a rapidly changing situation, therefore we cannot make any guarantees at this time. However, we are currently working on the assumption that we will be open for the Summer 2020 season and your placement will go ahead as planned.
However, please do not book travel if you have not yet done so. It is likely the start date for training may need to be moved. If you book travel now you will be responsible for the cost of changing your travel plans if this later becomes necessary.
We will email all Summer 2020 volunteers in the next few days with further information. If you have not received an e-mail from us by 22 March, please email email@example.com.
I want to make a new booking for Autumn 2020 or further in the future, can I do this?
Yes, please contact us using the booking form here. We are grateful for your support and look forward to welcoming you to Our Cabaña later in the year or in 2021. Please note there may be a delay in replying to your enquiry while we prioritise helping those with existing Spring and Summer 2020 bookings.
I have an existing booking and my deposit is due, should I pay it?
If you have an existing booking for September 2020 or later, or are securing a new booking for this time, please go ahead and pay your deposit as normal.
If you have an existing booking to visit before the end of August 2020 and you have a deposit due, please do not pay at this time. We will be in contact with you via e-mail when we are able to take deposits for these bookings.
I want to volunteer for a future season, can I still apply?
Yes! We are currently accepting applications for Winter 2020 season and you can find information and the application form the link below. All applications must be endorsed by your Member Organisation’s International Commissioner. Please note we are not accepting applications for Summer or Autumn 2020 – these seasons are already full.
What is happening to volunteers and staff currently at Our Cabaña?
We are working closely with the Member Organisation’s of all volunteers currently at Our Cabaña. We are very grateful for the hard work of our Spring team during a very difficult time. Unfortunately, as Our Cabaña is closing for Spring, we have to end our volunteer placements for this season early and our volunteers will be returning home.
Our small staff team will be looking at options to work from home as there is still plenty of work to be done!
Is the water drinkable?
Yes, even though it’s best to drink from the purified water found in all dorms and in different points of Our Cabaña. We recommend drinking from 1 to 2 litres daily to prevent altitude sickness.
What should I bring?
A month before your arrival to Our Cabaña, you will receive a booklet with all the information from your event: Programme, event description, necessary clothes, community service activity, and what you need to bring for different activities and for the International Festival. In general, Cuernavaca’s weather is hot for most of the year.
How can I arrive at Our Cabaña from the airport?
You can hire private transportation services or use the public transportation system.
Our Cabaña can assist you with a private car to pick you up at the airport. We will make all arrangements to ensure transportation for each contingent depending on the size of your group. The driver will be waiting for you with an “Our Cabaña” sign. For more information please contact us at firstname.lastname@example.org
We can also arrange private transportation from Ticalli and/or any other point at Mexico City. For more information please contact us at email@example.com
Once you confirm your flights, please send us the information with our arrival and departure form to firstname.lastname@example.org By doing this you will help us to provide a better service.
Depending on the airline you will travel with, you will arrive either to the Terminal 1 or Terminal 2 of Mexico’s City International Airport. The flights from Delta Airlines, Aeromexico, Copa and Aeromar arrive at Terminal 2, while all others arrive at Terminal 1.
Both terminals have a public transportation service. The executive bus transportation company is called “Pullman de Morelos” and provides a safe and direct trip to Cuernavaca’s terminal “Casino de la Selva”. The ticket costs approximately $15.00 USD per person. Buses leave every half an hour from 06h30 till 00h30.
Arriving from terminal 1
Once you leave your plane, you will need to go through migration and the baggage claim bands to pick your things and go through customs. All these procedures can take between 1:00 and 1:30 hours
Once you have passed through the “international arrivals” door, look for an exchange house and exchange 30 USD, which is approximately what you need to go to Cuernavaca and Our Cabana.
Follow the “Autobuses” (Bus) signs marked and use the escalator to get to the second floor. Pass through the food court and keep following the signs.
Search for “Pullman de Morelos” bus company and ask for a ticket to Cuernavaca (Terminal “Casino de la Selva”). The price for a bus ticket is 15.00USD (250.00 MXN) and the ride will take around 2 hours. Once you have bought your ticket, personnel will show you where to take the bus. These buses are very safe and very punctual.
Arriving from Terminal 2
Once you leave your plane, you will need to pass migration and the baggage bands to pick your things and go through customs. All these procedures can take between 1:00 or 1:30 hours
When you have passed through the “international arrivals” door, look for an exchange house and exchange 30 USD, which is approximately what you need to go to Cuernavaca and Our Cabaña.
Walkthrough the main hall and follow the signs that say “Autobuses” (Bus). Go outside and to your right, you will find some glass doors that will take you to a big space where there’s booths that sell bus tickets.
Search a company called “Pullman de Morelos” and ask for a ticket to Cuernavaca (Terminal “Casino de la Selva”). The price for a bus ticket is 15USD (250.00 MXN) and will take around 2 hours. Once you have bought your ticket they will tell you where to walk to take the bus. These buses are very safe and very punctual.
Taxi from Cuernavaca’s Bus Terminal
Once you arrive at Cuernavaca. You have to buy a ticket to take a cab. You will see the ticket booth once you get off the bus.
Tell the personnel the address to Our Cabana and pay the fare. It might cost you approximately $40.00 Mexican Pesos. Go through the spinning door and give your ticket to one of the drivers.
Tell the driver to take you to “Nuestra Cabaña”, the address is: Río Mayo S/N esquina con Río Lerma, in front of a BMW Dealership.
Where can I hire private transportation?
Check out services and prices at email@example.com
What are check-in and check-out times?
Check-ins from 15h00-17h00 on the first day of the event
Check-out from 9h00-11h00 on the last day of the event
Where can I see your wish list?
It is in our booklet and on Our Cabaña’s web page.
What should I do if the participant number has changed?
You should contact firstname.lastname@example.org, they’ll let you what to do .
Does the price includes the crafts and the use of craft house?
Yes it does.
How old should girls be to attend an event?
Can boys attend too?
Only if they are registered as WAGGGS’ members
If I’m a day visitor or on a B&B, can I take part of the programme activities (programme and/or service activities)?
Some times you do. Please, contact email@example.com for more information.
I can’t walk much. Do you have dorms with easy access?
Yes, ask firstname.lastname@example.org and we’ll let you know about availability. Our Cabaña has ramps in all areas.
Is it possible to camp in Our Cabaña?
Yes, ask for more information and prices at email@example.com
Can you offer food with different diets?
Yes, please give full details of dietary needs on your health form. We do vegetarian, vegan, gluten free, lactose free and dairy free. Any other requirements should be specified and if needed, we’ll ask for an example menu for better understanding of your needs.
Can you ship badges or t-shirts?
No - at the moment we do not have a procedure to do so. Sorry for the inconvenience.
How can I apply for a scholarship?
Fill the forms in this link and send them to firstname.lastname@example.org
Where can I send my volunteering application form?
Fill the forms in this link and send them to email@example.com and firstname.lastname@example.org
To apply for an intern position
Fill the forms in this link and send them to: email@example.com and firstname.lastname@example.org