Summer 2021 Update

Due to the impact of the COVID-19 pandemic on travel and tourism, the WAGGGS World Board made the difficult decision to cease activities at all the WAGGGS World Centres in 2021. We hope the FAQ on this page will answer any questions you have about this decision and what it means for those with current bookings and for the future of Our Chalet.

If you have any questions that are not answered below, please contact us at Please be aware that we currently have a very small staff team working and therefore may take some days to respond.


Why did Our Chalet cease activities? Wasn’t the Centre up and running again in the second half of 2020?
The decision was made by WAGGGS taking account of the situation at all five of the World Centres and the predicted ability of groups to travel safely in 2021. Whilst Our Chalet had been operating again since mid-July 2020, Pax Lodge, Sangam, and Kusafiri had been unable to safely re-open. Additionally, limits on travel meant Our Chalet was operating at a lower capacity than usual and this was predicted to continue to be the case for at least the first half of 2021.

What does ceasing activities mean? Will there still be staff working at Our Chalet in 2021? Will Our Chalet continue to offer virtual programme? Can we visit for a day tour in Summer 2021?

We have been able to maintain a very small staff team for 2021, some working remotely and some on-site, and for the most part at reduced hours.

We're continuing to offer virtual programme and you can find further information on World Centre's Virtual Programme page.

We are sadly not able to provide day tours or pinning ceremonies in 2021.

I have a booking for 2021, will I get a full refund? Can I keep the booking and move it to 2022 or 2023?
All 2021 bookings, whether for an independent stay or a programme event, can be moved to 2022 or 2023. Alternatively, you can opt to receive a full refund (excluding bank fees). Our Guest Services team have contacted everyone with a confirmed booking for 2021. If you have not yet had chance to reply to our team, please e-mail with your booking details and any preferred dates you would like to move your booking to.

You can find a list of 2022 and 2023 event dates here.

Can I make a donation directly to Our Chalet? Can I support Our Chalet by purchasing items from your shop?
We are very grateful for donations to support the future of Our Chalet. You can make a donation using this link.

We do not currently have an online shop. Earlier in 2021, it was possible to purchase goods by email. Unfortunately, our reduced staffing capacity means this is no longer possible. We will publish an update if or when we are able to offer this again. We apologise for any disappointment this may cause.

When will Our Chalet re-start activities? I have a booking for Summer 2022, will our visit be able to go ahead? How will I make payments due in 2021?
We do not yet have details of an exact date for re-starting activities. However, we expect to be operating fully again by Summer 2022 and do not currently anticipate needing to cancel any existing 2022 bookings.

Payments can continue to be made as usual; please see the instructions on how to make a payment on your booking confirmation. If you have any questions about payments, please contact us at

Is it possible to stay in 2021 at all? What about the winter ski season?

We are able to offer limited self-catering accommodation this year and over winter. To check availability and options, please go to our Airbnb page.

As in previous years, we will be having our annual winter closure period where no accommodation is available. This will be an extended period from mid-October to mid-December to allow staff to take annual leave.

I want to volunteer in 2022, when can I apply for a volunteer placement?
We still do not yet know when we will be able to offer our first volunteer placements in 2022, so we are not currently able to say when applications for 2022 volunteer placements will open. We will update this page when we have more information, and we will also be publishing details through our social media channels.

Our Chalet Icon

Our Chalet Icon

The Our Chalet icon is a yellow image of the chalet on a blue background

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