Our Chalet closure announcement
We are sad to announce that, along with the other WAGGGS managed World Centres, Our Chalet will be closing, initially for the next two months. We have taken this decision to keep our staff, volunteers, and guests safe during the COVID-19 pandemic. Currently we do not have a date to re-open, but we hope this will be in time for our Summer season.
Please read the FAQs below before contacting us. As you can imagine our small staff team is very busy working hard to rearrange bookings for the coming weeks and months. We are prioritising answering e-mails from those with existing bookings for Spring 2020. If you need to contact us please do so via e-mail not by phone or Facebook messenger.
Please be aware that advice may change as the situation develops and we will update this page as necessary.
I have a booking to visit Our Chalet between now and the end of May 2020. What happens to my booking?
Please contact us by e-mailing email@example.com including your name and booking number. Our staff will work to help you re-book for another time and no fees will be charged to re-book. Note that if you wish to book for a different event there may be a difference in the cost of event. If you do not yet know when you would like to re-book for you can be issued a credit that can be used to rebook when you are ready. In either case you may rebook on any event, or for an independent visit, taking place before the end of 2021.
We are working hard to get our full range of events for Spring 2021 up on the website as soon as possible.
We will work with all guests to rebook wherever possible. However, if you are not able to rebook and your booking was for a time when Our Chalet will now be closed we can offer a refund.
Please do not phone or contact us via Facebook messenger. You will get the fastest response by e-mail as we are prioritising those contacting us about Spring 2020 bookings.
I have a booking for Summer 2020 and am worried I will not be able to travel. Can I get a refund? Can I rebook?
At the moment we are planning to be open for the Summer 2020 season. We would encourage those with Summer 2020 bookings to hold off on contacting us for now as the situation is constantly changing.
If you are certain you will not be able to travel in Summer 2020 please contact us by e-mailing firstname.lastname@example.org including your name and booking number. Please do not phone or contact us via Facebook messager, you will get the fastest response by e-mail, but please note we are prioritising responding to those with Spring 2020 bookings.
If you are sure you will not be able to travel our staff will work to help you re-book for another time and no fees will be charged to re-book. Note that if you wish to book for a different event there may be a difference in the cost of event. It will not be possible to book on a future Swiss Challenge or Mini Swiss Challenge as 2020 is the last year we are running these events. Please look here to see our Summer 2021 events. Be aware that we are already fully booked for many Summer 2021 events, therefore while we will do our best to book you on to a Summer 2021 event the choice of dates may be limited. We cannot provisionally rebook groups who are not yet sure whether or not they will be able to travel in Summer 2020.
If you do not yet know when you would like to re-book for you can be issued a credit that can be used to rebook when you are ready. In either case you may rebook on any event, or for an independent visit, taking place before the end of 2021.
In line with our booking terms and conditions we are not able to offer refunds for bookings where the event is currently still planned to take place. We understand these are exceptional circumstances, however, in order to secure the future of Our Chalet and its ability to continue to offer programme to Guides and Scouts from across the World we need to continue to stick to our refund policy. We encourage those who need to cancel their booking to make a claim through their travel insurance and we are happy to provide any paperwork necessary for making these claims.
Are you able to relax the age restrictions on your events so we can rebook to a different event?
In general we are not able to change the age restrictions on our events as these are in place for a number of reasons, including safety. However, where a participant will now be one year too old for an event we are able to accept these participants on re-bookings. For example, a participant who was booked to take part on a Summer 2020 Swiss Challenge event as an 18-year-old may rebook on to a Summer 2021 event as a 19-year-old.
I have a confirmed volunteer placement at Our Chalet in Summer 2020. What will happen?
This is a rapidly changing situation, therefore we cannot make any guarantees at this time. However, we are currently working on the assumption that we will be open for the Summer 2020 season and your placement will go ahead as planned.
However, please do not book travel if you have not yet done so. It is likely the start date for training may need to be moved. If you book travel now you will be responsible for the cost of changing your travel plans if this later becomes necessary.
We will email all Summer 2020 volunteers in the next few days with further information. If you have not received an e-mail from us by 22 March, please e-mail email@example.com.
I want to make a new booking for Autumn 2020 or further in the future, can I do this?
Yes, please contact us using the booking form here. We are grateful for your support and look forward to welcoming you to Our Chalet later in the year or in 2021. Please note there may be a delay in replying to your enquiry while we prioritise helping those with existing Spring and Summer 2020 bookings
I have an existing booking and my deposit is due, should I pay it?
If you have an existing booking for September 2020 or later, or are securing a new booking for this time, please go ahead and pay your deposit as normal.
If you have an existing booking to visit before end of August 2020 and you have a deposit due, please do not pay at this time. We will be in contact with you via e-mail when we are able to take deposits for these bookings.
I want to volunteer for a future season, can I still apply?
Yes! We are currently accepting applications for Winter 2020 season and you can find information and the application form here. All applications must be endorsed by your Member Organisation’s International Commissioner.
Please note we are not accepting applications for Summer or Autumn 2020 – these seasons are already full.
What is happening to volunteers and staff currently at Our Chalet?
We are working closely with the Member Organisation’s of all volunteers currently at Our Chalet. We are very grateful for the hard work of our Spring team during a very difficult time. Unfortunately, as Our Chalet is closing for Spring, we have to end our volunteer placements for this season early and our volunteers will be returning home.
Our small staff team will be looking at options to work from home as there is still plenty of work to be done!